Electronic Funds Transfer Rights & Responsibilities

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Indicated below are types of Electronic Fund Transfers we are capable of handling, some of which may not apply to your account.  This information applies to consumer accounts only.

Electronic Fund Transfer Initiated by Third Parties

You may authorize a third party to initiate electronic fund transfers between your account and the third party's account.  These transfers to make or receive payment may be one-time occurrences or may recur as directed by you.  These transfers may use the Automated Clearing House (ACH) or other payments network.  Your authorization to the third party to make these transfers can occur in a number of ways.  For example, your authorization to convert a check to an electronic fund transfer or to electronically pay a returned check charge can occur when a merchant provides you with notice and you go forward with the transaction (typically, at the point of purchase, a merchant will post a sign and print the notice on a receipt).  In all cases, these third party transfers will require you to provide the third party with your account number and bank information.  This information can be found on your check as well as on a deposit or withdrawal slip.  Thus, you should only provide your bank and account information (whether over the phone, the Internet, or via some other method) to trusted third parties whom you have authorized to initiate these electronic fund transfers.  Examples of these transfers include, but are not limited to:

  • Preauthorized credits
    • You may make arrangements for certain direct deposits (such as U.S. Treasury (Social Security) or some employers (payroll)) to be accepted into your checking or savings account(s).
  • Preauthorized payments
    • You may make arrangements to pay certain recurring bills from your checking or savings account(s).
  • Electronic check conversion
    • You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to pay for purchases or pay bills.
  • Electronic returned check charge
    • You may authorize a merchant or other payee to initiate an electronic funds transfer to collect a charge in the event a check is returned for insufficient funds.

Telebanking Telephone Transfers (types of transfers)

You may access your account by telephone 24 hours a day at 641.782.9784 or 877.782.9784 using your personal identification number, a touch tone phone and your account numbers to:

  • Transfer funds from checking to checking
  • Transfer funds from checking to savings
  • Transfer funds from savings to checking
  • Transfer funds from savings to savings
  • Make payments from checking to loan accounts with us
  • Make payments from savings to loan accounts with us
  • Get information about:
    • account balance of checking, savings, certificates of deposit and loan accounts
    • last statement of checking accounts
    • checks cleared by number
    • last statement of savings account

ATM Transfers (types of transfers, dollar limitations and charges)

You may access your account(s) by ATM using your ATM card and personal identification number, SHAZAM Chek card or Photo Debit Card and personal identification number, to:

  • Make deposits to checking account(s)
  • Make deposits to saving account(s)
  • Get cash withdrawals from checking or savings account(s) with an ATM card
    • you may withdraw no more the $250.00 per business day and $200.00 on unverified deposits in combination with point-of-sale transactions.
    • there is a charge of $.25 for each debit from a savings account only
  • Get cash withdrawals from checking or savings account(s) with a SHAZAM Check Card or Photo Debit Card
    • you may withdraw no more than $250.00 per business day and $200.00 on unverified deposits in combination with point-of-sale transactions.
  • Transfer funds between account(s)
    • there is no limit on an account transfer except $200.00 on unverified deposits
  • Get information about:
    • account balance of your checking or savings accounts

Some of these services may not be available at all terminals

Types of SHAZAM Chek Card or Photo Debit Card Point-of-Sale Transactions

You may access your checking account(s) to purchase goods (in person or by phone), pay for services (in person or by phone), get cash from a merchant, if the merchant permits, or from a participating financial institution, and do anything that a participating merchant will accept.

Point-of-Sale Transactions - dollar limitations and charges - Using your card

  • You may not exceed $1,000.00 in transactions per business day which can be all in purchases or $250.00 in ATM withdrawals and $750.00 in purchases.

Currency Conversion

When you use your SHAZAM Chek Card or Photo Debit Card at a merchant that settles in currency other than US dollars, the charge will be converted into the US dollar amount.  The currency conversion rate used to determine the transaction amount in US dollars is either a rate selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa itself receives, or the government-mandated rate in effect for the applicable central processing date.  The conversion rate in effect on the processing date may differ from the rate in effect on the transaction date or posting date.

Advisory Against Illegal Use

You agree not to use your card(s) for illegal gambling or other illegal purpose.  Display of a payment card logo by, for example, an online merchant does not necessarily mean that transactions are lawful in all jurisdictions in which the cardholder may be located.

FNB NetConnect Computer Transfers (types of transfers)

You may access your account(s) by computer using your account numbers and your access code, to:

  • Transfer funds from checking to checking
  • Transfer funds from checking to savings
  • Transfer funds from savings to checking
  • Transfer funds from savings to savings
  • Make payments from checking to loan accounts with us
  • Make payment from checking to third parties
  • Make payments from savings to loan accounts with us
  • Get information about:
    • account balance of checking, savings, certificates of deposit and loan accounts
    • current checking and savings account statements

Mobile Banking Transfers (types of transfers)

You may access your account(s) through the browser on your cell or mobile phone at www.fnbcreston.com/mobi/index and using your personal identification number, to:

  • Transfer funds from checking to checking
  • Transfer funds from checking to savings
  • Transfer funds from savings to checking
  • Transfer funds from savings to savings
  • Make payments from checking to loan account(s) with us
  • Make payments from savings to loan account(s) with us
  • Get information about:
    • account balance of checking, savings, certificates of deposit and loan accounts
    • current checking and savings account statements

FEES

  • We do not charge for direct deposits to any type of account
  • We charge $1.00 per month (charged on the first day of the month) if your account is set up to use an ATM card, SHAZAM Chek Card, or Photo Debit Card, except for eAccount. 

 Except as indicated elsewhere, we do not charge for these electronic fund transfers

ATM Operator/Network Fees

When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).

DOCUMENTATION

Terminal Transfers.  You can get a receipt at the time you make a transfer to or from your account using an automated teller machine or point-of-sale terminal.  However, you may not get a receipt if the amount of the transfer is $15 or less.

Preauthorized credits.  If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, the person or company making the deposit will tell you every time they send us the money.

Preauthorized credit.  If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at 641.782.2195 to find out whether or not the deposit has been made.

Periodic statements.  You will get a monthly account statement from us for your NOW, Money Market Savings and checking accounts.  You will get a monthly account statement from us for your savings accounts, unless there are no transfers in a particular month.  In any case, you will get a statement at least quarterly.

PREAUTHORIZED PAYMENTS

Right to stop payment and procedure for doing so.  If you have told us in advance to make regular payments out of your account, you can stop any of theses payments.  Here is how:

Call us at 877.782.2195 or write us at 101 W. Adams St., Creston, IA 50801 in time for us to receive your request 3 business days or more before the payment is scheduled to be made.  If you call, we may also require you to put your request in writing and get it to us within 14 days after you call.

We will charge you $25.00 for each stop-payment order you give.

Notice of varying amounts.  If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be.  (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)

Liability for failure to stop payment of preauthorized transfer.  If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

FINANCIAL INSTITUTION'S LIABILITY

Liability for failure to make transfers.  If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages.  However, there are some exceptions.  We will not be liable, for instance:

  1. If, through no fault of ours, you do not have enough money in your account to make the transfer.
  2. If you have an overdraft line and the transfer would go over the credit limit.
  3. If the automated teller machine where you are making the transfer does not have enough cash.
  4. If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
  5. If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
  6. There may be other exceptions stated in our agreement with you.

CONFIDENTIALITY:

We will disclose information to third parties about your account or transfers you make

  1. Where it is necessary for completing transfers; or
  2. In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or
  3. In order to comply with government agency or court orders; or
  4. As explained in the separate Privacy Disclosure.

UNAUTHORIZED TRANSFERS

(a) Consumer Liability.
Generally.  Tell us AT ONCE if you believe your card and/or code has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check.  Telephoning is the best way of keeping your possible losses down.  You could lose all the money in your account.  If you tell us within 2 business days, after you learn of the loss or theft of your card and/or code, you can lose no more than $50 if someone used your card and/or code without your permission.  (If you believe your card and/or code has been lost or stolen, and you tell us within 2 business days after you learn of the loss or theft, you can lose no more than $50 if someone used your card and/or code without your permission.)

If you do NOT tell us within 2 business days after you learn of the loss or theft of your card and/or code, and we can prove we could have stopped someone from using your card and/or code without your permission if you had told us, you could lose as much as $500.

Also, if your statement shows transfers that you did not make, tell us at once.  If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

Additional Limit on Liability for SHAZAM Chek Card and Photo Debit Card.  Unless you have been grossly negligent or have engaged in fraud, you will not be liable for any unauthorized transactions using your lost or stolen SHAZAM Chek Card or Photo Debit Card.   This additional limit on liability does not apply to ATM transactions or to transactions using your Personal Identification Number which are not processed by VISA®.

(b) Contact in event of unauthorized transfer.
If you believe your card and/or code has been lost or stolen, call or write us at the telephone number or address listed in this brochure.  You should also call the number or write to the address listed in this brochure if you believe a transfer has been made using the information from your check without your permission.

ERROR RESOLUTION NOTICE

In Case of Errors or Questions About Your Electronic Transfers, Call us at 877.782.2195 or Write us at 101 W. Adams St., Creston, IA 50801, as soon as your can, if you thing your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt.  We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  1. Tell us your name and account number (if any).
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days (5 business days for SHAZAM Chek Card or Photo Debit Card point-of-sale transactions processed by Visa and 20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly.  If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question.  If we decide to do this, we will credit your account within 10 business days (5 business days for SHAZAM Chek Card or Photo Debit Card point-of-sale transactions processed by Visa and 20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.  If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.  Your account is considered a new account for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this account is opened.

We will tell you the results within three business days after completing our investigation.  If we decide that there was no error, we will send you written explanation.

You may ask for copies of the documents that we used in our investigation.  Business Days: Monday through Friday, excluding Federal Holidays.  More detailed information is available on request.