Security

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Our Internet Web Site

Visitors to the First National Bank web site remain anonymous. We do not collect personal identifying information about site users, unless you choose to provide such information to us. Standard software is used to collect and store ONLY the following non-identifying information about our visitors: the name of the domain from which you access the Internet (for example, aol.com, if you are connecting from an America Online account, or iastate.edu if you are connecting from Iowa State University’s domain); the date and time you access our site; and the Internet address of the web site from which you linked directly to our site. If you submit an online application, it will be transmitted over a secure connection using encryption and will alert you to this fact. This is the case where confidential information, such as your account number or social security number is requested. Visitors may elect to provide us with personal information via e-mail or our feedback form. This information is used internally, as appropriate, to handle the sender’s request and manage the First National Bank web site. It is not disseminated or sold to other organizations. Visitors should, however, keep in mind that e-mail is not necessarily secure against interception. If you do not agree with the use of this information, or are not comfortable with the level of privacy, please use the clear button in on-line forms, or cancel an e-mail before it is sent. Visitors should call us directly at 877.782.2195 if requests or statements include sensitive or private information, such as your account numbers, credit card numbers or social security number. First National Bank will NEVER ask you for your Personal Identification Number (PIN) for your First National Bank ATM/Debit card. If you are asked for this information, please call 877.782.2195 and report it to our Card Services Department immediately.

Protecting Children

First National Bank does not knowingly solicit data from children, and we do not knowingly conduct on-line marketing to children. We recognize that protecting children’s identities and privacy on-line is important and that the responsibility to do so rests with both the on-line industry and with parents.

If you believe First National Bank has misused information obtained through our relationships with you or through our web site, or if you have questions or concerns regarding this privacy policy, please contact us at PO Box 445, Creston, IA 50801, to resolve any disputes.

For additional information concerning First National Bank’s customer privacy policies, please see the following notice:

Cookies

We may also collect information from you when you visit our web site through the use of cookies, which are pieces of information stored directly on the computer you are using. Cookies can contain a variety of information, such as a simple count of how often you visit a web site or information that allows customization of a web site for your use. Anytime a cookie is used, personal information is encrypted for our use only and protected from third party access.

Confidentiality and Security

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your non-public personal information. top

Information Collected

We respect the privacy of children and do not collect any more personal information than reasonably necessary to enable them to participate in the activities we offer at our web site. With respect to our online information collection practices from children under 13 years of age, we collect the following types of personal information directly from children online: e-mail address, first and last name, age and telephone number. Please note that parents may consent to the above collection and use of information without necessarily consenting to the disclosure of that information to third parties. With respect to the collection by other organizations of personal information from children at our site, our policy is: we do not have any agreements with outside organizations to collect personal information at our site.