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Survey: 1 in 3 Americans Use Mobile Deposit

posted on Tuesday, November 8, 2016 in Personal Banking

Mobile deposit a check from your kitchen

One in three Americans have deposited a check using a mobile device within the past year, according to a new survey by the American Bankers Association. 

Of those who have used mobile deposit, 62 percent report using it at least once per month. 

“Mobile deposit is more sophisticated and user-friendly than ever before, which goes a long way toward explaining its popularity with today’s tech-savvy consumers,” said Nessa Feddis, ABA’s senior vice president and deputy chief counsel for consumer protection and payments. “With a quick snap, you can deposit your check in the house, at work or on the go.” 
Thirty-five percent of consumers replied “yes” when asked, “In the past twelve months, have you deposited a check into your bank account by taking a picture of the check with your mobile device?”  Those who responded yes provided the following responses when asked “How often?”:

  • Once per month – 26 percent
  • Twice per month – 27 percent
  • Three or more times per month – 9 percent
  • Less than once per month – 38 percent

Feddis noted that innovations like mobile banking and mobile deposit are driven by consumer preferences.
“Consumers value convenience and banks have responded with digital financial management tools like mobile deposit that make banking quick, easy and secure,” said Feddis. “Banks will continue accommodating diverse customer needs and preferences through multiple convenient channels, with a special emphasis on expanding and enhancing their digital services.” 
The survey of 1,000 U.S. adults was conducted for ABA by Ipsos Public Affairs, an independent market research firm, August 8-10, 2016.

Source: American Bankers Association

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